Frequently Asked Questions

Do you bring your own cleaning supplies?
Yes! I bring the cleaning supplies needed to refresh your home. For regular residential cleanings, I ask that clients provide their own vacuum cleaner. Using your vacuum helps prevent the transfer of dust, pet hair, and allergens between homes while ensuring the best results for your household. If you have preferred cleaning products you'd like me to use, I'm happy to accommodate your request. 

Do I need to be home during the cleaning?
No. Many clients provide access before the appointment. I'll make sure your home is secure before I leave.

What areas do you serve?
Rebecca's Refresh Cleaning Service proudly serves Minneapolis and the surrounding Twin Cities area.

How do I get a quote?
Simply complete the online Quote Request form on our website. I'll review your information and provide a personalized estimate based on your home's size and cleaning needs.

Do you offer recurring cleaning services?
Yes! Weekly, biweekly, and monthly cleanings are available to help keep your home consistently refreshed.

What's included in a standard cleaning?
A standard cleaning includes dusting, vacuuming, mopping, kitchen cleaning, bathroom cleaning, emptying trash, and wiping down commonly touched surfaces. You can view the full checklist on our Services page.

What's the difference between a standard cleaning and a deep cleaning?
A deep cleaning includes everything in a standard cleaning plus extra attention to buildup, detailed scrubbing, baseboards, and other areas that require additional time and care.

Do you offer move-in and move-out cleaning?
Yes! Move-in and move-out cleanings are designed to leave homes refreshed and ready for new occupants.

Do you clean Airbnb and short-term rentals?
Yes. I provide dependable turnover cleaning to help your rental stay refreshed and ready for every guest.

How do I pay?
Payment is simple and secure through Stripe. Once your quote is approved, you'll receive an invoice with payment options.

Are you insured?
Yes. Rebecca's Refresh Cleaning Service is fully insured for your peace of mind.

What if I need to reschedule?
Please provide at least 24 hours' notice whenever possible. This helps keep appointments available for all clients.

Do you guarantee your work?
Customer satisfaction is important. If something was missed, please contact me within 24 hours so I can make it right.

Q: When will I receive my invoice?

After you submit your quote request, we'll review the information and prepare a personalized estimate. Once you approve the quote, Rebecca's Refresh will email you an invoice with secure online payment options. Your cleaning appointment will be confirmed once the required payment or deposit has been received.

Q: Why don't I pay when I submit the form?

Every home is different, so we provide custom quotes based on your cleaning needs. This allows us to ensure you're only paying for the services you need and receive accurate pricing before any payment is requested.